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Our Capabilities

Patient Access Services

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Address barriers, improve
affordability, drive adherence

A holistic patient access strategy starts with understanding the patient’s journey—from diagnosis to adherence. The key to success? Forward-thinking solutions that align with provider and patient needs to empower better outcomes and foster trust.

At TJP, we bring decades of experience and an unwavering commitment to reducing key barriers to patient access to client therapies.

Our tailored strategies help pharmaceutical businesses navigate the multi-faceted landscape of access challenges, ensuring patients can access, afford, and adhere to the treatments they need. 

We are proud to deliver consistent results that have led to long-standing client relationships, with many engagements spanning 10, 20, and even 30 years.

Tell us more about your product’s access challenges

An expert patient access team poised to execute agile, end-to-end strategies

Patient access requires more than expertise; it demands empathy, adaptability, and a deep understanding of healthcare systems. 

At TJP, we act as an extension of your team, leveraging our 20+ years of experience to create innovative, patient-centric solutions that balance clinical needs, affordability, and operational realities.

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Nuanced patient journey maps, forward-thinking insights

An effective patient access strategy requires a systematic evaluation of every potential pain point and barrier to therapy. By working through each stage of the journey from diagnosis through treatment initiation (and beyond) we uncover actionable insights that shape effective, patient-forward programs.

Our process is designed to develop a holistic understanding through individual working sessions that recreate the patient journey. The resulting insights are invaluable for pinpointing the right services needed for an optimal launch, including identifying actions needed to address specific barriers to care.

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Current State

Understand how patients navigate their healthcare journey today, including recurring pain points and obstacles.

Day-in-the-Life

Evaluate daily factors driving what patients think, feel, and do, both within and outside their healthcare experience.

Future State

Determine a better path forward, focused on innovation and targeted improvements to access and care.

Service Blueprint

Identify the administrative tools and systems needed to deliver a seamless patient experience.

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Integrated support programs, tailored affordability

Successful support programs are built on a strategic architecture that pinpoints key patient and provider needs that impact prescribing decisions and access to treatment. 

Our support programs are designed to align patient and healthcare provider requirements to influence prescribing decisions and improve access to treatment. This approach is founded on a comprehensive research strategy to help understand healthcare providers' perspectives and improve the patient journey through quantitative, qualitative, and mixed-method designs.

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Strategic site-of-care enablement, collaborative stakeholder support

Delivering seamless access to care is critical, particularly for complex HCP-delivered therapies that require special handling and high levels of expertise. A phased approach designed to optimize sites of care for seamless accessibility is the best way to accelerate launch timelines, broaden patient access through an expanded and prepared network, and foster confidence among stakeholders.

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Facility Network Development

Identify, qualify, and onboard sites of care nationwide to create a robust and reliable network.

Stakeholder Training & Support

Empower healthcare providers and field teams with tailored education and tools for seamless implementation.

Logistics Coordination

Ensure uninterrupted delivery of therapies with comprehensive transportation and storage strategies.

Data-Driven Optimization

Monitor, refine, and scale site-of-care operations using advanced analytics for continuous improvement.

How we execute true end-to-end payer access strategies

TJP’s Wayfinding Strategic Process is an iterative, tailored approach designed to support successful commercialization while reducing barriers to patient access across the full product life cycle.
Talk to one of our experts

Discover

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Uncover critical insights through in-depth research, patient journey analysis, and stakeholder engagement to build a strong foundation for access strategies.

  • Conduct insight mining, patient experience research, and affordability gap analysis.
  • Assess coverage barriers, reimbursement dynamics, and access pain points.
  • Lead in-depth interviews with patient advocacy groups, HCPs, and market access decision-makers.

Craft

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Analyze patient needs and system inefficiencies to build access solutions that reduce friction across the treatment journey.

  • Complete a full access ecosystem analysis, including provider workflows and patient affordability challenges.
  • Review care pathway gaps, social determinants of health, and adherence risk factors.
  • Develop and refine patient-tested messaging for support programs and affordability solutions.

Navigate

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Refine patient engagement strategies to ensure seamless treatment access and adherence.

  • Identify key access bottlenecks and develop scalable solutions to mitigate delays.
  • Align messaging with HCPs and support staff to ensure smooth integration of access programs.
  • Optimize patient support and affordability initiatives based on real-world feedback.

Launch

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Execute high-impact patient access strategies that drive adoption, improve affordability, and enhance adherence.

  • Implement targeted patient engagement and affordability initiatives to maximize access.
  • Support HCPs with tools and resources that streamline the patient onboarding process.
  • Continuously refine strategies based on real-time insights to sustain long-term impact.

Comprehensive pharmaceutical marketing support

TJP’s patient access services are part of our broader expertise in supporting pharmaceutical organizations as they navigate market complexities to develop successful brands. From strategy development to execution, we deliver tailored solutions that create measurable impact.

Discover how our full suite of capabilities can support every stage of your product’s lifecycle:

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Payer Access Services

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Pharmaceutical Marketing

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Learning & Development

Contact us today to start building a smarter, patient-first access strategy